Frequently Asked Questions

Do you see all patients?  Who can use V.ARIA services?

V.ARIA is a virtual care service that caters to a range of health conditions, accessible to all genders.

However, for certain medical conditions like Urinary Tract Infections or Erectile Dysfunction, gender-specific limitations apply due to the nature of the condition and associated safety concerns outlined in our medical policy.

Operating within the realm of telehealth management, V.ARIA adheres to a rigorous medical protocol followed by our providers during the evaluation of your condition and prescription issuance. Our providers prescribe only when it's deemed appropriate. If our providers determine that telehealth isn't suitable for your situation, we recommend seeking an in-person evaluation with a doctor. Rest assured, we'll refund your consultation fee.

If you fall into any of the following categories, we advise against submitting a treatment request and recommend seeking in-person medical assessment and treatment.

+ Patients under 18 or over 70 (exceptions: Women's Health under 18 or over 50 AND Men's Health under 18 or over 80).
+ Individuals who are pregnant, potentially pregnant, or unsure about their pregnancy status.
+ Those who are currently breastfeeding.
+ Patients with complex underlying medical conditions.
+ Individuals experiencing symptoms or complaints that our doctors deem require an in-person visit with a medical professional instead of our online telehealth service.
+ We do not offer paperwork for insurance pre-authorization, reimbursement for HSA/FSA, doctor's excuse notes for sick leave, Ergonomic Evaluation/ADA Accommodation, or disability evaluation notes, apart from ESA letters.
+ We also do not provide prescriptions for supplemental oxygen for those requesting inhaler prescriptions.

Please be aware that your safety is of utmost importance. It is crucial that you answer the questions and provide your medical information with complete honesty and full disclosure.

Do I get multiple refills with the prescription?

We provide a 6-month supply with each consultation for specific prescriptions. Refills are not available for other medical treatments, as they are intended for acute conditions where refills are not appropriate.

The following conditions allow for multiple refills up to a 6-month period. After 6 months, you will need to submit a renewal treatment request to continue the treatment. We require patients to check in, provide updates on their medical progress, and update their medical profile with a renewal every 6 months to continue a treatment through V.ARIA.

+ Genital Herpes
+ Cold Sore
+ Vaginal atrophy
+ Birth Control Refills
+ Generic Latisse for eyelashes (Bimatoprost)
+ Tretinoin for Dark Spots & Wrinkles
+ Acid Reflux
+ Erectile Dysfunction
+ Premature Ejaculation
+ Hair Loss

Please be aware that there is a specific exception regarding refills and renewals for certain conditions. For the conditions mentioned below, a maximum 30-day supply will be provided without a refill. Additionally, we can only allow a maximum of 2 refills per calendar year, unless labs are provided to support cases of high blood pressure and high cholesterol. In these instances, we can offer a 90-day supply with an extra quarterly refill.

Medication Refills
1) Inhaler Refills for Asthma
2) High Blood Pressure
3) High Cholesterol

How does this work?

You can select the specific medical condition that you would like to have evaluated. Based on the questionnaire you've completed, if a doctor determines that prescription treatment is suitable and appropriate, we can provide a prescription for certain conditions (refer to our "We Treat" page). This prescription can be sent to your local pharmacy, allowing you to pick up your medications just as you would from an in-person doctor's visit.
For certain medical conditions, there is also the option for a mail pharmacy if it is indicated and appropriate.

How can I start?

Here's the step-by-step process:

1) Create an account on our platform

2) Complete the comprehensive questionnaire, providing details about your current symptoms, medical history, and current medications

3) Choose a pharmacy of your preference. Our medical providers will provide guidance on how to effectively use coupons at your selected pharmacy once you obtain a prescription through a doctor's assessment. 

4) Pay for the treatment request before submitting

5) A doctor will review your treatment request. If your condition is deemed suitable for treatment based on the doctor's assessment, a prescription will be written

6) The prescription will be sent to the pharmacy you've chosen, where you can pick up your medications

Please follow these steps to ensure a smooth and effective treatment process.

Do you ship medication?

No, our service does not involve carrying or shipping medications. We facilitate the process of providing prescriptions to your chosen local pharmacy. You'll need to visit the pharmacy in person to obtain your medication. The medication fees are paid directly to the pharmacy, similar to how you would receive a prescription from a traditional doctor's office visit.

Do you accept insurance for consultation fees?

No, we do not accept insurance or provide pre-authorization for medications covered by your insurance. If your insurance plan includes prescription medication coverage, you can use it at the pharmacy to cover the costs. However, V.ARIA does not assist with insurance pre-authorization.

Our experience has shown that using coupons for prescription medications often results in very affordable prices, sometimes even better than insurance coverage. We can guide you on how to use these coupons at your chosen pharmacy once you receive a prescription following a doctor's assessment.

What are my charges?

Our current promotional visit consultation fee is $23 for each message visit consultation. This fee is payable with a credit card or debit card before submitting your treatment request.

For ESA (Emotional Support Animal) evaluations and all synchronous visits (telephone or video visits, depending on your state of residence), there is a separate pricing plan. All synchronous visits are priced at $35 per visit.

Please understand that our fee covers only the doctor's assessment during the telehealth visit and does not include medication costs.

You will be responsible for paying the medication fees directly to the pharmacy of your choice. Our experience has shown that utilizing coupons for prescription medications can lead to highly affordable prices, occasionally even surpassing the benefits of insurance coverage or the rates offered by other telehealth platforms that ship medications to you with their own pricing.

We will provide guidance on how to effectively use these coupons at your selected pharmacy once you obtain a prescription through a doctor's assessment.

If, after a doctor's assessment, you are found ineligible for a prescription, we will refund your visit fees accordingly. 

How long does it take to get my treatment request to be approved?

Our medical doctors typically review treatment requests within 2 hours during business hours, and within 24 hours if the request was submitted after hours.

Once your treatment request has been evaluated, we will notify you via a message notification along with the necessary instructions to follow.

Our business hours for a treatment evaluation is as follows.

Monday through Friday (except holidays) 11 AM to 8 PM PT
Saturday through Sunday Noon to 5 PM PT

Do you see patients in all states?

We currently see patients for the following 17 states only

- Alabama, Florida, Georgia, Illinois, Indiana, Michigan, Montana, New Jersey, Nebraska, Ohio, Pennsylvania, Texas, Tennessee, Utah, Virginita, Washington, Wyoming

However we are actively working towards expanding our services to cover as many states as we can.

Do you prescribe other medical conditions that are not listed on your service page?

While our primary goal is to deliver high-quality medical care in a cost-effective and efficient manner, it's important to note that our telehealth clinic may not be able to address all health conditions that you would typically discuss with an in-person doctor.

Currently, our scope of medical services is limited to specific conditions (please refer to our "We Treat" pages), but we are actively working towards expanding our range of medical offerings in the near future.

Please be aware that receiving a prescription through V.ARIA is not guaranteed, as our medical providers follow a clinical assessment protocol to determine the most appropriate and effective care for your specific needs.

It's important to note that we do not issue prescriptions for DEA controlled substances through our telehealth platform.