Last Modified: 11/20/2023
2. INFORMATION WE COLLECT ABOUT YOU AND METHODS EMPLOYED TO ACQUIRE THIS INFORMATION
A. Information About You and Your Health Care Treatment and Payment.
We collect various types of information from our Platform users, including:
- Details that can personally identify you, like your name, mailing address, email address, telephone number, account information, and billing details provided by you. This also encompasses information classified as personally identifiable under applicable law.
Clinical or Patient Information:
- This involves PHI or other health-related data obtained during your use of the Platform for health care services. It includes details such as previous doctors, clinical history, health condition, blood pressure readings, and other relevant clinical and health information. Additionally, information exchanged in communications (emails, texts, chats, or calls) between you and V.ARIA or medical providers falls under this category.
Internet Connection and Usage Details:
- Information about your internet connection, the devices used to access the Platform, and usage patterns.
- Information that doesn’t individually identify you, such as your status as a current user, product interests, location, demographics, or details related to your inquiries or requests.
Other Specifically Requested Information:
- Additional information we explicitly ask for.
We gather this information in the following ways:
Directly from You:
- When you provide information to us, we collect it directly from you.
- As you navigate through the Platform, certain information is collected automatically. This includes usage details, IP address, and data obtained through technologies like cookies, web beacons, and other tracking methods.
- Information may also be obtained from third-party intermediaries, such as physicians, medical professionals, and pharmacies. These entities are our partners in delivering services to you.
B. Information You Give to Us.
- Details you provide on our Platform, whether during sign-in, account registration, or communication related to health care services. This includes information necessary to process inquiries, handle requests for treatment or payment, and facilitate customer service. Payment processing information, such as billing details and payment card information, is transmitted securely to a third-party credit card processor when provided or updated.
- Records and copies of your correspondence with us, including email addresses, when you contact us, such as reporting problems with our Platform or other services.
Display or Posting Information:
- Information provided for display on the Platform, including social media, blogs, and testimonials. Testimonials or blogs may include your first name and last initial when posted in public areas of the Platform. Caution is advised not to share information for display that you wouldn’t want others to save or share.
- Information related to your search queries on the Platform.
C. Information We Collect About You.
Similar to many other websites and applications, while you explore and engage with our Platform, we may utilize automatic data collection technologies to gather specific information about your devices, browsing behavior, and usage patterns, such as:
- Information about your visits to our Platform, including traffic data, location data, logs, language, date and time of access, frequency, and other communication data. This encompasses the resources you access and utilize on the Platform.
Computer and Internet Connection Information:
- Data about your computer and internet connection, including your IP address, operating system, host domain, and browser type.
- Details of referring websites (URL). Additionally, these technologies may be employed to track your online activities over time and across third-party websites or other online services (behavioral tracking).
The information collected automatically may include statistical data and may also involve Personal Information. It may be maintained independently or associated with Personal Information provided by you or collected through other means or from third parties. This data aids us in enhancing our Platform and delivering a more personalized and improved service, including the ability to:
- Estimate how individuals access and utilize our Platform.
- Store information about your preferences.
- Expedite your searches.
- Recognize you upon your return to our Platform.
D. Information We Receive From Other Sources.
3. HOW WE USE YOUR INFORMATION
We may utilize the information gathered about you, including Personal Information, for various purposes, such as:
- Completing any online registrations, transactions, or actions you request, including payment processing and determining eligibility for benefits.
- Supporting treatment, payment, or health care operations.
- Facilitating the processing, packing, and delivery of transactions or orders you initiate.
- Communicating with you regarding health care services, requested information, products, and services through various channels like telephone, voicemail, email, SMS/text messages, or notifications within the Platform.
- Contacting you in connection with health care services resulting from your Platform use.
- Administering your account, processing payments, and fulfilling orders related to health care services obtained through the Platform.
- Operating the Platform, providing technical support, and improving the Platform, products, and services.
- Providing information you’ve requested and responding to your inquiries.
- Creating de-identified information for aggregate statistics on service usage.
- Measuring the effectiveness of communications, including advertising, and delivering relevant communications, surveys, newsletters, and other information.
- Sending reminders or updates on our products, unless you opt out.
- Understanding our audience better.
- Enhancing the safety, security, and performance of our products and services, including identity verification and preventing fraud or illegal activities.
- Designing, developing, and communicating new features, products, and services, subject to necessary consents or authorizations.
- Notifying you of changes to our services or the Platform.
- Fulfilling purposes for which you’ve given consent, as required by law.
- Complying with applicable laws and regulations.