Last Modified: 11/20/2023

Make sure you carefully go through this privacy policy to understand our rules before using our services. If you don’t agree with this policy, please refrain from using the services.

1. INTRODUCTION

This privacy policy (the “Privacy Policy”) describes the types of information V.ARIA HEALTH LLC. and its affiliates, including certain affiliated professional entities (collectively, “V.ARIA”, “V.ARIA Health”, “V.ARIA Digital Clinic”, “we”, “our”, or “us”) may collect from you or that you may provide when you use the V.ARIA website or mobile application (the “Platform”). This Privacy Policy also describes our practices for collecting, using, maintaining, protecting, and disclosing that information. This Privacy Policy does not apply to any website or application operated by third parties. Use of the Platform is governed by this Privacy Policy and our Terms of Use. This Privacy Policy is incorporated into our Terms of Use. All capitalized terms used in this Privacy Policy but not defined herein have the meanings assigned to them in the Terms of Use. By accessing or using the Platform, you acknowledge that you have read, understood and agreed to be legally bound by and comply with this Privacy Policy and our Terms of Use. If any term in this Privacy Policy is unacceptable to you, please do not use the Platform or provide any Personal Information. This Privacy Policy may change from time to time (see Revisions to Our Privacy Policy below) and your use of the Platform after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates.

This Privacy Policy is not relevant to information gathered through offline methods or any other channels, nor does it cover data collected by third parties, including applications or content (including advertising) linked to or accessible from the Platform. Additionally, you might be bound by distinct privacy policies or terms of service on other websites or applications.

V.ARIA is dedicated to safeguarding your privacy. We offer this Privacy Policy to outline the nature of information collected and to acquaint you with the particular practices and principles that ensure the security and confidentiality of personal information, including protected health information (“PHI”) that identifies you individually.

2. INFORMATION WE COLLECT ABOUT YOU AND METHODS EMPLOYED TO ACQUIRE THIS INFORMATION

A. Information About You and Your Health Care Treatment and Payment.

We collect various types of information from our Platform users, including:

  1. Personal Information:

    • Details that can personally identify you, like your name, mailing address, email address, telephone number, account information, and billing details provided by you. This also encompasses information classified as personally identifiable under applicable law.

  2. Clinical or Patient Information:

    • This involves PHI or other health-related data obtained during your use of the Platform for health care services. It includes details such as previous doctors, clinical history, health condition, blood pressure readings, and other relevant clinical and health information. Additionally, information exchanged in communications (emails, texts, chats, or calls) between you and V.ARIA or medical providers falls under this category.

  3. Internet Connection and Usage Details:

    • Information about your internet connection, the devices used to access the Platform, and usage patterns.

  4. Non-Identifying Information:

    • Information that doesn’t individually identify you, such as your status as a current user, product interests, location, demographics, or details related to your inquiries or requests.

  5. Other Specifically Requested Information:

    • Additional information we explicitly ask for.

We gather this information in the following ways:

  1. Directly from You:

    • When you provide information to us, we collect it directly from you.

  2. Automatic Collection:

    • As you navigate through the Platform, certain information is collected automatically. This includes usage details, IP address, and data obtained through technologies like cookies, web beacons, and other tracking methods.

  3. Third-Party Intermediaries:

    • Information may also be obtained from third-party intermediaries, such as physicians, medical professionals, and pharmacies. These entities are our partners in delivering services to you.

B. Information You Give to Us.

  1. Provided Information:

    • Details you provide on our Platform, whether during sign-in, account registration, or communication related to health care services. This includes information necessary to process inquiries, handle requests for treatment or payment, and facilitate customer service. Payment processing information, such as billing details and payment card information, is transmitted securely to a third-party credit card processor when provided or updated.

  2. Correspondence Records:

    • Records and copies of your correspondence with us, including email addresses, when you contact us, such as reporting problems with our Platform or other services.

  3. Display or Posting Information:

    • Information provided for display on the Platform, including social media, blogs, and testimonials. Testimonials or blogs may include your first name and last initial when posted in public areas of the Platform. Caution is advised not to share information for display that you wouldn’t want others to save or share.

  4. Search Queries:

    • Information related to your search queries on the Platform.

C. Information We Collect About You.

Similar to many other websites and applications, while you explore and engage with our Platform, we may utilize automatic data collection technologies to gather specific information about your devices, browsing behavior, and usage patterns, such as:

  1. Visit Details:

    • Information about your visits to our Platform, including traffic data, location data, logs, language, date and time of access, frequency, and other communication data. This encompasses the resources you access and utilize on the Platform.

  2. Computer and Internet Connection Information:

    • Data about your computer and internet connection, including your IP address, operating system, host domain, and browser type.

  3. Referring Websites:

    • Details of referring websites (URL). Additionally, these technologies may be employed to track your online activities over time and across third-party websites or other online services (behavioral tracking).

The information collected automatically may include statistical data and may also involve Personal Information. It may be maintained independently or associated with Personal Information provided by you or collected through other means or from third parties. This data aids us in enhancing our Platform and delivering a more personalized and improved service, including the ability to:

  • Estimate how individuals access and utilize our Platform.
  • Store information about your preferences.
  • Expedite your searches.
  • Recognize you upon your return to our Platform.

To improve your interaction with our Platform, we may use “cookies” and similar technologies, a common practice on many websites and applications. These tools assist us in providing personalized content, processing your requests, and analyzing your browsing habits. Throughout your visit, various information may be gathered, such as your Internet access domain, IP address, operating system details, device or browser information, visit date and time, viewed content, general location, and website referral source.

Our Platform employs cookies, web server logs, tags, tracking pixels, and similar tracking technologies, including small text files known as cookies placed on your computer or mobile device. These cookies enable us to:

  1. Recognize your computer/device.
  2. Save your preferences and settings.
  3. Understand the sections of the Services you’ve explored.
  4. Improve your user experience by delivering and measuring the effectiveness of tailored content and advertising.
  5. Conduct searches and analytics.
  6. Assist with security and administrative functions.

Persistent cookies, stored on your computer for extended periods, are utilized for tracking unique visitors, page views, and other relevant web statistics. It’s important to clarify that cookies, on their own, do not disclose your individual identity to V.ARIA; they identify your browser, not you, to our servers while using the Platform. We do not acknowledge “do not track” signals in your browser.

Furthermore, we may employ “pixel tags,” “web beacons,” “clear GIFs,” or collectively, “pixel tags.” These technologies notify us of your Platform visits, allowing us to gather non-personal or aggregated information, enhancing your online experience and understanding traffic patterns.

As we integrate new technologies, alternative methods for information gathering may be adopted.

D. Information We Receive From Other Sources.

If you use any of our other websites or services, we may receive information about you. Occasionally, we collaborate with third parties, and they may share information about you. This information is acquired from third parties involved in providing specific services, such as sub-contractors, analytics providers, advertising networks, and search information providers. In the context of health care services, third parties like medical providers may share your information when communicating with other providers or V.ARIA.

Additionally, we may employ third-party providers to serve or monitor interactions on other websites. Accessing our Platform through third-party websites is subject to the terms of service and privacy policies of those third parties. V.ARIA does not control the use of such technology or the resulting information and is not accountable for the actions or policies of these third parties.

We have the option to combine information received from other sources with the data you provide and the information we collect about you. Depending on the nature of the information received, we use it for the purposes outlined in Section 3: How We Use Your Information.

3. HOW WE USE YOUR INFORMATION

We may utilize the information gathered about you, including Personal Information, for various purposes, such as:

  1. Completing any online registrations, transactions, or actions you request, including payment processing and determining eligibility for benefits.
  2. Supporting treatment, payment, or health care operations.
  3. Facilitating the processing, packing, and delivery of transactions or orders you initiate.
  4. Communicating with you regarding health care services, requested information, products, and services through various channels like telephone, voicemail, email, SMS/text messages, or notifications within the Platform.
  5. Contacting you in connection with health care services resulting from your Platform use.
  6. Administering your account, processing payments, and fulfilling orders related to health care services obtained through the Platform.
  7. Operating the Platform, providing technical support, and improving the Platform, products, and services.
  8. Providing information you’ve requested and responding to your inquiries.
  9. Creating de-identified information for aggregate statistics on service usage.
  10. Measuring the effectiveness of communications, including advertising, and delivering relevant communications, surveys, newsletters, and other information.
  11. Sending reminders or updates on our products, unless you opt out.
  12. Understanding our audience better.
  13. Enhancing the safety, security, and performance of our products and services, including identity verification and preventing fraud or illegal activities.
  14. Designing, developing, and communicating new features, products, and services, subject to necessary consents or authorizations.
  15. Notifying you of changes to our services or the Platform.
  16. Enforcing the Privacy Policy and other agreed-upon terms, protecting rights, property, safety, or copyright-protected content.
  17. Fulfilling purposes for which you’ve given consent, as required by law.
  18. Complying with applicable laws and regulations.

4. DISCLOSURE OF YOUR INFORMATION

We may disclose the Personal Information we collect or you provide in the ways outlined in this Privacy Policy:

  1. For treatment, payment, or health care operations purposes.
  2. To anyone authorized under this Privacy Policy or with your consent.
  3. To service providers assisting in maintaining, improving, and optimizing our Platform, including technology and security infrastructure providers, and those offering services like email delivery and auditing.
  4. To medical providers, such as physicians, health care facilities, pharmacies, and laboratories, involved in providing services to you.
  5. To V.ARIA’s employees, affiliated professional entities, and third parties providing services to V.ARIA or its affiliated professional entities.
  6. To our affiliates and their employees, for posting information or notifications about health care services in your account.
  7. To fulfill the purpose for which you provide the information, such as signing up for specific services.
  8. To third-party credit card processors via encrypted connections for payment processing.
  9. To third-party service providers for packing, processing, and delivering orders.
  10. To comply with applicable laws, regulations, or legal obligations.
  11. For any other purpose disclosed by us when you provide the information or with your consent.
  12. If required to disclose or share Personal Information to comply with applicable laws or legal obligations, enforce our Terms of Use, or protect the rights, property, or safety of V.ARIA, our customers, or others, including exchanging information for fraud protection and credit risk reduction.
  13. With respect to de-identified information, for any purpose without restriction.
  14. In the event of a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization, or liquidation, we may transfer, sell, or assign information concerning your relationship with us, including Personal Information.
  15. For any purpose related to our use of information as outlined in Section 3: How We Use Your Information.

    5. CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION

    We aim to empower you with choices regarding your Personal Information through the following mechanisms:

    1. Tracking Technologies and Advertising: Adjust your browser settings to reject all or specific cookies, but be aware that it may impact the functionality of some parts of our Platform.

    2. Do Not Track: Currently, we do not respond to “do not track” signals, as we don’t track users across third-party websites.

    3. Promotional Offers: Manage your preferences in your V.ARIA account to unsubscribe from promotional communications. If you don’t have an account, you can unsubscribe from emails using the link at the bottom. If needed, contact us directly to handle your request.

      6. DATA SECURITY

      We’ve put in place measures to reasonably safeguard your Personal Information against accidental loss and unauthorized access, use, alteration, and disclosure.

      If we’ve provided you with a password or you’ve chosen one to access specific parts of our Platform, it’s crucial to keep it confidential. Please refrain from sharing your password with others. Keep in mind that information shared in public areas may be visible to any Platform user.

      While we strive to protect your Personal Information, it’s important to note that the transmission of data over the Internet isn’t entirely secure. The security of information transmitted to our Platform is at your own risk.

      When using our Platform, there’s a potential risk of your Protected Health Information (PHI) being stored without encryption on your mobile device. We employ various technical safeguards to prevent PHI leakage onto your mobile device, but we cannot guarantee the absolute effectiveness of these safeguards.

      7. THIRD-PARTY PLATFORMS

      Our Platform may feature links or references to external websites beyond our control. It’s important to note that this Privacy Policy does not extend to these external sites. We strongly advise you to review the privacy statements and terms and conditions of any linked or referenced websites you visit. These third-party sites might deploy their own cookies and tracking devices, log your IP address, and collect data or request Personal Information.

      V.ARIA DOES NOT GOVERN OR ASSUME RESPONSIBILITY FOR THE ACTIONS OF THIRD PARTIES ON THEIR WEBSITES OR HOW THEY HANDLE YOUR PERSONAL INFORMATION. PLEASE BE CAUTIOUS AND REFER TO THE PRIVACY POLICIES POSTED ON EACH THIRD-PARTY WEBSITE FOR ADDITIONAL DETAILS.

      8. NO SERVICES TO MINORS UNDER THE AGE OF 18 OR SENIORS OVER 80 (EXCEPT CERTAIN MEDICAL SERVICES SUCH AS WOMENS HEALTH AND TRAVEL MEDICINE)

      V.ARIA does not provide services to minors under 18 or seniors over 80, except certain gender specific medical services like Women’s Health and also some Travel Medicine.

      REVISIONS TO OUR PRIVACY POLICY

      We retain the right to modify this Privacy Policy at our discretion. Our practice is to publicly post any revisions made to this Privacy Policy on this page. The date of the last modification to this Privacy Policy is indicated at the top of the page. It is your responsibility to ensure that we possess a current, active, and deliverable email address for you. We also encourage you to regularly check for updates and review any changes to the Privacy Policy. By continuing to use our Platform after such modifications, you acknowledge and accept these alterations to the Privacy Policy.

      10. CONTACT INFORMATION

      Should you have any inquiries or feedback regarding this Privacy Policy and our privacy procedures, feel free to reach out to us through the Platform messaging system. Alternatively, you can contact us via email at hello@v-ariahealth.com. We’re here to assist you!